The non receipt of electronic data of a particular Parcel COD article at a delivery post office is largely either due to operational errors or error in R Net Communication. Precisely there are 06 parameters which need to be checked specifically before arriving at probable reason for non receipt of electronic data of any Parcel COD article at a delivery PO and further diagnosis of the issue. All these 06 parameters along with relevant details are listed below.
It is requested to check each of these 06 Parameters to ensure that it satisfies the desired status, before raising the issue with the CEPT Support Desk. Do mention the actual status against each of the 06 parameters while raising any issue of non receipt of electronic data with CEPT to enable us to ensure speedy disposal of the case.
Note: After receiving the Request Resend option by the Postman Supervisor, the Central Server may take some time to honor the request depending upon the load on the Central Server and hence please wait for at least 02 Hrs, run the R Net Communication and check.
Solution Number 01: Office properly upgraded to Meghdoot version 7.9.1 but reflecting as Not Upgraded in Parcel Net MIS Report Office Not
Upgraded to version 7.9.1
After upgradation of office, version update files are generated automatically and are communicated to Central Server through R Net Communication which in turn updates the MIS Report. However in the instant cases it seems there might have been some issues in the transmission of version update files to the central server through R Net communication after upgradation of office with update 7.9.1. Therefore in order to re-generate the version update files internally, please run the scripts kept at the location mentioned below using Meghdoot Script Tool after taking backup of counter database. Thereafter run the R Net Communication. After some time please check the MIS Report for confirmation.
There are 02 Script Files kept at the location mentioned above:
1. Counter23042014.exl: For upgradation of Despatch to 7.9.1 & Point of sale to 7.91.
2. Postman&Rnetcommunication_versionupdate7.9.1.exl: For upgradation of Postman to 7.9.1 & R Net Communication to 7.9.1
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