The Government has
formulated comprehensive working plan for the development, expansion and
modernization of postal services. Under this, major activities , as laid out in
XII Five Year Plan, include opening of branch Post Offices, setting up of
Automatic Mail Processing Centers, development and deployment of Rural ICT
solution, deployment of Core Banking, increasing insurance cover, establishment
of Parcel and Logistics Post Hubs, up gradation of Speed Post Centers, Human
Resource Training to Personnel, construction of Post offices/administrative
offices, installation of Solar Power Packs and setting up of Postal Training
Centers.
The proposed financial
allocation for the XII Five Year Plan, in this regard is Rs. 12,000 crore.
As for setting up of Speed
Post Centres, the erstwhile Centres have been reconstructed in the form of
Speed Post Sorting Hubs for operational purposes. Sorting hubs have been set up
taking into account the following factors:-
(i) Speed Post
Mail handled by a city/town
(ii) Connectivity of
city/town in terms of air, rail and road.
(iii) Distance of a
city proposed for sorting hub from post offices and other hubs; and
(iv) Mail generations
potential of the city/town under consideration.
No new Speed Post Sorting
Hubs are proposed for opening in the next two years.
The total number of
complaints received for speed post articles in 2011 are 1,48,381 out of which
67,420 were for late delivery and 80,961 for non-delivery. A mechanism has been
set up in the Department of Posts for prompt disposal of complaints through
Customer Care Centre in all Postal Divisions. Instructions are issued to
Divisions for cent-percent handling and settlement of web-based complaints.
While specific instances are resolved individually, system defects that come to
notice are rectified to avoid recurrence of such instances.
This information was given
in Lok Sabha today by Shri Sachin Pilot, the Minister of State, Communication
and Information Technology in response to a question.
No comments:
Post a Comment