BOOK CENTRE
32, Payappa
Garden Street, Queens Road Cross, Shivaji Nagar, Bangalore 560
051
Phone No.080-22862152 & 41464152
email: 2bookcentre@gmail.com
SYLLABUS FOR DEPARTMENTAL
COMPETITIVE EXAMINATION FOR THE POST OF POSTMASTER GRADE- I IN POST OFFICES.
1. The examination for Postmaster Grade– I will consist of
two papers of 100 questions & 90 minutes duration each. The questions will
be on the pattern of objective type multiple choice questions.(MCQ)
2. Syllabus for these two papers is given below.
PAPER – I
1. CUSTOMER SERVICE & GRIEVANCES:-
a. Post Office Guide Part –
I
b. Compendium of Processing & Disposal of Public
Complaints
c. Knowledge about DOPG, DOARPG & RTI
Cases
d. Consumer forum/Post forum/Citizen
Charter
e. C.C.S (C.C.A)
Rules
f. C.C.S Conduct
Rules
g. General Financial
Rules
2. POSTAL OPERATIONS
a. Postal Manual Volume
V
b. Postal Manual Volume VI Part I, II &
III
c. Postal Financial Handbook Volume –
II
d. Post Office Savings Bank Manual Volume I &
II
e. Project Arrow- Blue
Book
PAPER –II
a. Knowledge of products & services of Department of
Posts.
b. Marketing-- Principles of Marketing assessment of related
products & services.
c. PLI/RPLI, Post Office Insurance Fund Rules: Outline
knowledge about insurance schemes, Mutual fund & other financial products
& services in the market.
d. General Awareness & Current affairs, including
general mental ability test covering reasoning (verbal & non-verbal),
Numerical analysis(arithmetic) & basic mathematical equations &
statistical tools like mean, median, mode, graphical representation of data,
comprehension & basic language skills.
e. General principles of technology.
f. Basic technology requirement- Computer, server, laptop.
g. Connectivity of Computers.
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BOOK CENTRE
32, Payappa
Garden Street, Queens Road Cross, Shivaji Nagar, Bangalore 560
051
Phone No.080-22862152 & 41464152 email:
2bookcentre@gmail.com
PRICELIST OF BOOKS FOR POSTMASTER
GRADE- I
|
PAPER – I
|
PRICE
|
|
|
CUSTOMER SERVICE &
GRIEVANCES:-
|
||
|
1
|
Post Office Guide Part – I (Downloaded from Indiapost)
|
160.00
|
|
2
|
G-31 Swamy’s Post Office Guide Part- I
|
260.00
|
|
3
|
Right to Information Act, 2005 (Bare Act)
|
50.00
|
|
4
|
C-69 Swamy’s Right to Information Act
|
200.00
|
|
5
|
C-8 Swamy’s C.C.S (C.C.A) Rules
|
380.00
|
|
6
|
C-9 Swamy’s C.C.S Conduct Rules
|
215.00
|
|
7
|
C-13 Swamy’s General Financial Rules
|
310.00
|
|
POSTAL OPERATIONS
|
||
|
1
|
P-5 Postal Manual Volume V
|
250.00
|
|
2
|
Postal Manual Volume VI Part I, II & III
|
N/A
|
|
3
|
C-29 P&T Financial Handbook Volume II
|
180.00
|
|
4
|
Post Office Savings Bank Manual Vol I & II By Kawaljit Singh 2014
|
600.00
|
|
5
|
Master Guide to Paper I & II by V.K.Balan(MCQ) with Model
Question Bank
|
1200.00
|
|
PAPER –II
|
||
|
1
|
PLI/RPLI, Post Office Insurance Fund Rules (D/L)
|
100.00
|
|
2
|
General Awareness, General Knowledge & Current Affairs
|
120.00
|
INFORMATION TO THE CANDIDATES:
· All books listed above are in English and DESCRIPTIVE
ONLY.
· Books once sold will not be taken back or exchanged.
Postage & Packing charges extra.
· Information about new books will be intimated through
email. Hence, register your email ID with us.
· Prices are subject to revision. Price ruling on the date
of supply will be charged. No Discount is allowed.
PROCEDURE FOR ORDERING BOOKS:
· Kindly prepare a list of books required by you and send
the same to us by email.
· We shall intimate the actual cost of the books including
the Postage charges.
· Payment can be made by EMO or Bank Transfer.
· EMO should be in favour of “BOOK CENTRE”
· On receipt of the payment, we shall dispatch the books by
Registered Post.
· Your Name, Address with PINCODE and Phone number must be
written clearly.
· We ensure quick response to your requests.
· Our responsibility ceases once we handover the book
packet to the Post Office.
· Some delay in transit is unavoidable. We are not liable
for any such delay.
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