Mysuru postal division in Karnataka gets integrated system for services

Customers will get delivery status of their posts or parcels on their mobile phones or can track status online.— PHOTO: M.A. SRIRAM

CUSTOMERS CAN AVAIL THEMSELVES OF ANY SERVICE FROM ANY COUNTER

Mysuru is all set to become the first postal division in the country to adopt a common system for various postal services, integrating all software solutions introduced under a core banking network.

From Thursday, customers need not wait at a particular counter for a particular service, as every counter will be able to provide all the services available at the post office.

A team of professionals from Tata Consultancy Services (TCS) on Wednesday took up the task of integrating the solutions into a common system. Postal services across the division, covering 65 post offices and 202 branches, remained suspended to facilitate the work.

The team, with the support from the Department of Posts, spent over six months to accomplish the task.

Shivaiah, Senior Superintendent of Post Offices, Mysuru division told The Hindu that Mysuru was selected for the pilot project considering previous ‘models’ successfully introduced here, for improving customer service.

“The integration work is underway and the common system will be ready for operations from Thursday. With this, Mysuru division will become the first postal division in the country to introduce this improved service,” he said.

Barring Nanjangud and T. Narsipur (which are part of Chamarajnagar postal division), the remaining taluks in the district – Mysuru city, Mysuru taluk, K R Nagar, H D Kote, Periyapatna, and Hunsur – come under Mysuru division.

Mr. Shivaiah said software had been developed for various services such as postal life insurance, postal savings account, recurring deposits and so on. Recently, core banking system had been introduced for the convenience of customers.

The officer said customers sometimes had to wait for their turn to avail services at a particular counter even though the next counter was free. However, with the integration of various software solutions and bringing them under a unified system, customers can avail any postal service from any counter, he explained.

Importantly, customers will get delivery status of their posts or parcels on their mobile phones or can track status online. All data will be stored at the central server in Mumbai.

After the integration of software solutions, the company professionals would provide post-implementation service, assisting the employees to trouble shoot any problem, Mr. Shivaiah added.

Mysuru division can become a model for other postal divisions across the country for replicating the common customer service system in the coming months.

Mysuru division will become the first postal division in the country to introduce this improved service.

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Dearness Relief Orders Released for Pensioners

F. No. 42/10/2014-P&PW(G)

Government of India

Ministry of Personnel, Public Grievances & Pensions

Department of Pension & Pensioners' Welfare

3rd Floor, Lok Nayak Bhavan,

Khan Market, New Delhi - 110003

Dated: 28th.S e p t, 2 0 1 5

OFFICE MEMORANDUM

Subject: Grant of Dearness Relief to Central Government pensioners/family pensioners - Revised rate effective from 1.7.2015.

      The undersigned is directed to refer to this Department's OM No. 42/10/2014-P&PW(G) dated 27th April, 2015 on the subject mentioned above and to state that the President is pleased to decide that the Dearness Relief (DR) payable to Central Government pensioners/family pensioners shall be enhanced from the existing rate of 113% to 119% w.e.f. 1st July, 2015.

2. These orders apply to (i) All Civilian Central Government Pensioners/Family Pensioners (ii) The Armed Forces Pensioners, Civilian Pensioners paid out of the Defence Service Estimates, (iii) All India Service Pensioners (iv) Railway Pensloners and (v) The Burma Civilian pensioners/family pensioners and pensioners/families of displaced Government pensioners from Pakistan, who are lndian Nationals but receiving pension on behalf of Government of Pakistan and are in receipt of ad-hoc ex-gratia allowance of Rs. 3500/- p.m. in terms of this Department's OM No. 23/1/97-P&PW(B) dated 23.2.1998 read with this Department's OM No. 23/3/2008-P&PW(B) dated 15.9.2008.

3. Central Government Employees who had drawn lump sum amount on absorption in a PSU/Autonomous body and have become eligible to restoration of 1/3rd commuted portion of pension as well as revision of the restored amount in terms of this Department's OM No. 4/59/97-P&PW (D) dated 14.07.1998 will also be entitled to the payment of DR @ 119% w.e.f. 1.7.2015 on full pension i.e. the revised pension which the absorbed employee would have received on the date of restoration had he not drawn lump sum payment on absorption and Dearness Pension subject to fulfillment of the conditions laid down in para 5 of the O.M. dated 14.07.98. In this connection, instructions contained in this Department's OM No.4/29/99-P&PW (D) dated.12.7.2000 refer.

4. Payment of DR involving a fraction of a rupee shall be rounded off to the next higher rupee.

                                   

5. Other provisions governing grant of DR in respect of employed family pensioners and reemployed Central Government Pensioners will be regulated in accordance with the provisions contained in this Department's OM No. 45/73/97-P&PW (G) dated 2.7.1999 as amended vide this Department's OM No. F. No. 38/88/2008-P&PW(G) dated 9th July, 2009. The provisions relating to regulation of DR where a pensioner is in receipt of more than one pension will remain unchanged.

6. In the case of retired Judges of the Supreme Court and High Courts, necessary orders will be issued by the Department of Justice separately.

7. It will be the responsibility of the pension disbursing authorities, including the nationalized banks, etc. to calculate the quantum of DR payable in each individual case.

8. The offices of Accountant General and authorised Pension Disbursing Banks are requested to arrange payment of relief to pensioners etc. on the basis of these instructions without waiting for any further instructions from the Comptroller and Auditor General of India and the Reserve Bank of India in view of letter No. 528-TA, 11/34-80-11dated 23/04/1981 of the Comptroller and Auditor General of India addressed to all Accountant Generals and Reserve Bank of India Circular No. GANB No. 2958/GA-64 (ii) (CPL)/81 dated the 21st May, 1981 addressed to State Bank of India and its subsidiaries and all Nationalised Banks.

9. In their application to the pensioners/family pensioners belonging to Indian Audit and Accounts Department, these orders issue after consultation with the C&AG.

10. This issues with the concurrence of Ministry of Finance, Department of Expenditure vide their OM No. 1/3/2015-E.II(B) dated 23rd September, 2015.

11. Hindi version will follow.

--Sd/-

(Charanjit Taneja)

Under Secretary to the Government of India

To,

1. All Ministries/Departments of the Government of India/Chief Secretaries and AGs of all States/UTs.

2. Copy for information to Reserve Bank of India(RBI) and all authorized Pension Disbursing Banks.

Please visit this Department's website http://pensionersportal.gov.in for the orders on pension matters including above orders.

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